Frequently Asked Questions
Postage is £1.75 to a UK address per T-shirt on orders up to 5.
For 5-10 T-shirts, postage is £8.25 and for orders in excess of 10 T-shirts, please contact us at email@example.com for a courier price.
All the packaging used to ship our orders is either 100% recyclable or biodegradable, or both.
If your shipping address is outside of the UK, please get in contact with us to discuss postage options before placing an order. Email us at: firstname.lastname@example.org
Exchanges and Refunds:
If you are unhappy with your purchase and want to exchange or refund, please can you return it, unworn and in good condition, to us within 28 days of purchase to:
ChatTee HQ, Danvers House, High Street, Culworth, Oxon OX17 2BD
Any queries regarding your order, please contact email@example.com with your order number.
Q: How do I get a refund?
A: Please send your item(s) to our returns address above with a completed returns/exchange form.
Q: How can I get my item(s) exchanged?
A: Please send your item(s) to our returns address above with a completed returns/exchange form. We will then exchange for any other item(s) (stock permitting).
Q: How long will it take to process my return?
A: Once your item has arrived at our returns address, your exchange or refund will usually be processed within 10 working days (Monday – Friday). Please bear with us during Christmas and other busy periods, as it may take slightly longer.
Q: How long will it take for the money from my refund to be credited to me?
A: Your refund will usually be processed within 10 working days of receiving your return. The length of time it takes to credit your account depends on the refund method, so please refer to the your card issuer or PayPal’s terms for further information.
Q: What should I do if I was sent an incorrect item?
A: Big oops ! We apologise if a mistake has been made and will do our best to rectify our error. If you have been sent an incorrect item then please email ChatTee HQ and include your order number in the subject line to firstname.lastname@example.org
Order Amendments or Cancellations
Q: How can I cancel or amend my order before dispatch?
A: If you wish to cancel or amend an order, please contact ChatTee HQ, including your order number in the subject line to email@example.com
Please do this as soon as possible so that we have the best chance of catching your order before it is shipped. We can’t guarantee that it will be possible to cancel/amend all orders in time, in which case, please see the Returns FAQs.
We hope these diagrams and measurements help you select the size required (click to enlarge)
Your Legal Cancellation Rights
Right to Cancel
You have the right to cancel this contract within 28 days without giving any reason.
The cancellation period will expire after 28 days from the day “on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods”.
To exercise the right to cancel you must inform us, ChatTee, Stirrup Media Ltd, The Stables, Danvers House, High Street, Culworth, Oxon OX17 2BD, firstname.lastname@example.org, of your decision to cancel this contract by a clear statement (e.g. email). You may use the following cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
a) 14 days after the day you provide evidence that you have returned the goods, or
b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
c)If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction; you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to ChatTee Returns, Stirrup Media Ltd, The Stables, Danvers House, High Street, Culworth, Oxon OX17 2BD, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
To ChatTee, Stirrup Media Ltd, email@example.com:
I/We [*] hereby give notice I/We [*] cancel my/our [*] contract of sale of the following goods/for the supply of the following service [*]:
Ordered on/received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate.